SALES & REFUND TERMS AND CONDITIONS

Thanks for shopping at the Verdura online store (www.digitalhealthpartners.co.uk) or www.verdura.co.uk.

We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products on the Verdura online store at http://www.digitalhealthpartners.co.uk, or www.verdura.co.uk on the Verdura store mobile app. The Verdura online store and the Verdura store mobile app are operated by Verdura Rewards Limited, which is a company incorporated in the United Kingdom with its registered office at 12a Queen Anne’s Place, Enfield, Middlesex, EN1 2PT and with registered number 10952722 at the Companies Registration Office of United Kingdom. Verdura Rewards Limited is a company authorised and regulated by the Financial Conduct Authority under registration number 918168 and act as a credit broker not a lender and introduces to etika (a trading name of etika Finance UK Limited) (the “lender”).

To make it visually easier on both of us, we’ll refer to the Verdura online store, the Verdura store mobile app and the Verdura contact centre as the “Verdura Store” and to Verdura Rewards Limited as “Verdura”, “we” or “us”. You may contact Verdura by mail at the registered address above, or by email at office@verdura.co.uk.

As with any shopping experience, there are terms and conditions that apply to transactions at the Verdura Store. If you purchase a product via the Verdura Store, these Terms apply to the sales contract between you and Verdura. The Privacy Policy and Terms of Use also apply. You need to be at least 18 years old to place orders on the Verdura Store.

Please note, Apple, Apple TV, Apple Watch, iPhone, iPad, iPad Air, iPad mini, iPad Pro, iMac, iMac Pro, Mac, MacBook, MacBook Air, MacBook Pro, Beats, AirPods Pro and AirPods is a trademark of Apple Inc., registered in the U.S. and other countries.

Apple is not a participant in or sponsor of this or any promotion on the Verdura websites.

Standard Return Policy

You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the Verdura Store or cancel a service contract, please send your intent to return or cancel to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract.

If you ordered multiple products in the same order, please send your intent to return to us any time prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. This can be done by logging in and using the returns link in your account within www.digitalhealthpartners.co.uk.

Once you notify us of your intent to return, simply follow the online process and return the product with the original receipt, original packaging and its included accessories to us. You have a further 10 days after indicating your intent to return or cancel a service contract to then return your products or arrange for their collection. Once we receive the product or proof that it has been shipped, we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

Electronic software downloads when download has begun with your prior express consent and acknowledgement that you lose your right of withdrawal.
Subscriptions to the software up-to-date programme, gift cards, Verdura Store gift cards and any developer products.
Services, like gift packaging, after the services have been fully performed if performance has begun with your prior express consent and acknowledgement that you lose your right of withdrawal once the services have been fully performed. If services have not been fully performed, and you have requested performance to begin within 14 days from the date of conclusion of the service contract, you will be charged an amount proportional to the services rendered until the time you have informed us of your intent to cancel the service contract.
Sealed computer software that was unsealed after delivery.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

We will refund all costs paid by you associated with the product or service, except for any delivery costs.

For complete details on how to return a product purchased at the Verdura Store, please login to your ‘My Account’ section of the website and visit the ‘Return & Refund’ section.

In respect of your broadband or phone line supply, All these items are supplied directly by Onestream Limited, a company registered in England and Wales. Our company registration number is 10389581 who’s registered office is at Onestream, Wentworth House, 4400 Parkway, Whiteley, PO15 7FJ. You can contact onestream by telephoning their customer service team on 0333 241 4449 or by writing to them at Hello@onestream.co.uk or Onestream, Wentworth House, 4400 Parkway, Whiteley, PO15 7FJ.

All of Onestreams Terms and Conditions can be found here https://onestream.co.uk/legal including their returns policy.

Pricing and Price Reductions/Corrections

Verdura reserves the right to change prices for products displayed on the Verdura Store at any time and to correct pricing errors that may inadvertently occur. Any price changes will not affect an order that has already been accepted by Verdura. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.

Apple is not a participant in or sponsor of this or any promotion on the Verdura websites.

The broadband or phone line supply and all ancillary items in connection with the same are supplied directly by Onestream Limited, a company registered in England and Wales. Our company registration number is 10389581 who’s registered office is at Onestream, Wentworth House, 4400 Parkway, Whiteley, PO15 7FJ. You can contact onestream by telephoning their customer service team on 0333 241 4449 or by writing to them at Hello@onestream.co.uk or Onestream, Wentworth House, 4400 Parkway, Whiteley, PO15 7FJ. All Broadband and Phone Line purchases are governed by Onestreams Terms and Conditions of Supply and Service.

All of Onestreams Terms and Conditions can be found here https://onestream.co.uk/legal

Order, Order Acknowledgement, and Order Acceptance

To place an order for products or services at the Verdura Store, you can visit the store website at http://www.digitalhealthpartners.co.uk or www.verdura.co.uk, and then simply add the products you wish to your shopping bag, check out (using your chosen payment method) with your Verdura ID or as a guest customer, and have your items shipped to you. Whichever way you choose to order, you will be given an opportunity to review your order prior to submitting it. Once you have placed your order, we will provide you with a web order number, this does not signify our acceptance of your order; we are simply confirming that we received your order

Within a few minutes after we receive your order, we’ll email you an order confirmation. The order confirmation email does not signify our acceptance of your order; we are simply confirming that we received your order.

Once we have processed your order and prepared it for shipping, we will send you an email stating that we have accepted your order, which will include the shipment details (the “Shipment Notification Email”).

The decision to accept your order is in our sole discretion. Because we want to make sure that we have your product available, we won’t accept your order until we have prepared your product for shipping. In most cases, this will be within 48 hours for items that are in stock. For items that are not in stock, you will receive the ‘Order Acceptance Email’ when the item becomes available and has been prepared for shipping, which in no event will be later than the “ships” timeframe presented to you at checkout. Once we have sent and you have received the Order Acceptance Email, Verdura will have formed a contract with you (we will include the key terms of the contract in this acceptance email). All that remains at that point is for us to deliver the product(s) to you, which we will do straightaway so you can begin enjoying the amazing item(s) you purchased at the Verdura Store.

In respect of Broadband and Phone line order acceptance this will also be provided directly by the supplier Onestream limited , by means of email or letter following confirmation of order and Onestream terms and conditions.

Shipping & Delivery

The Verdura Store offers standard and express delivery options. The standard delivery is free of charge for any order exceeding a certain amount. For orders below this amount or for express delivery, shipping fees will apply. Please visit http://www.digitalhealthpartners.co.uk or www.verdura.co.uk for the current shipping rates and fees. Your order will be shipped once all products of your order are available for a bundle delivery. Orders will not be accepted and products will not be delivered to any address outside the United Kingdom and the Isle of Man.

Please login to your account and review the ‘Shipping & Delivery’ section of the help page located at http://www.digitalhealthpartners.co.uk or www.verdura.co.uk to learn more about how and when you will receive the products you purchased from the Verdura Store. Please note that the actual delivery of your order can be impacted by many events beyond Verduras control once it leaves our facilities. We will, however, notify you of any significant delays, and work with you to ensure a smooth delivery.

As Verdura takes care of the dispatch of the products you purchase on the Verdura Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the ‘Shipment Notification Email’. If there are any issues with delivery, please contact Verdura via your ‘My Account’ page to resolve.

If there is an issue in respect of delivery of your router, broadband supply or phone line supply please contact the provider directly.

Consumer Law Rights

The Apple One-Year Limited Warranty or, in the case of products that are not Apple-branded, the product manufacturer’s warranty (as appropriate) are separate from and in addition to consumer rights provided under UK consumer law. Please note, Apple, Apple TV, Apple Watch, iPhone, iPad, iPad Air, iPad mini, iPad Pro, iMac, iMac Pro, Mac, MacBook, MacBook Air, MacBook Pro, Beats, AirPods Pro and AirPods is a trademark of Apple Inc., registered in the U.S. and other countries.

Apple is not a participant in or sponsor of this or any promotion on the Verdura websites.

Verdura Store Customer Service

If you experience any problem with your order or want to check the status of your order, please check your delivery link or login to your ‘My Account’ section of http://www.digitalhealthpartners.co.uk or www.verdura.co.uk

Export

This contract is subject to applicable export control laws. You may not export any product purchased from the Verdura Store to another country or region if prohibited by export control laws. If you do plan to export a product purchased via the Verdura Store to another country or region, you must obtain any legally required export licences (or other government approvals) prior to doing so.

Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Verdura may have to limit the number of products available for purchase. Verdura reserves the right to change quantities available for purchase at any time, even after you place an order, provided Verdura has not yet accepted your order.

Payments

If you are paying by credit card, when you submit your order, we may block up to the total amount of the order on your credit card. If we do not receive authorisation from your credit card issuer, we will inform you so that you can provide us with another payment method. Your credit card will be upon placing your order.

We reserve the right to verify the identity of the card holder. To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against information held by the card issuer and integrator. By accepting these terms and conditions, you consent to such checks being made.